Support Ticketing
Capture and manage customer support requests in one queue, tied to the customer record so the full history travels with every ticket.
Every request in one queue — with the customer's history attached.
Support requests scattered across email and phone get dropped, and the next person has no context. Capture them as tickets in one place, linked to the customer, and track each one through to resolution.
Capture requests
Log customer support requests as tickets in a single queue, so nothing slips through email threads or phone notes.
Track to resolution
Follow each ticket's status from open through to resolved, so the team always knows what's outstanding.
Tied to the customer
Each ticket links to the customer record, so their requests sit alongside their quotes, invoices and notes.
A clean dashboard for your team — an endpoint for your agent.
Support Ticketing links to the CRM so a customer's tickets sit alongside their quotes, invoices and notes — a connected part of the Zulu app today. The dedicated ticket API resource is on the roadmap, and we never claim an endpoint before it ships.
- Create tickets
- Read/update ticket status
No public endpoints yet
The ticket resource is on the roadmap. We never claim an endpoint that isn't live — subscribe to the changelog to know the moment it ships.
See the API referenceWho gets the most from Support Ticketing.
Service providers
Run a support queue with the customer's full history one click away from every request.
Distribution & wholesale
Manage account-customer issues in one place, tied to the contact behind every order and invoice.
Retailers
Keep a record of every customer request and how it was resolved, against the right contact.
“It's provided systemisation where we were lacking it — and enabled us to grow year on year.”
Aston Wells Kiwi Commercial Cleaning It all runs as one system.
Every Zulu module is part of the same connected platform — that's what makes it more than the sum of its features.
One connected database
Enter a customer, product or job once and it flows everywhere — quotes, invoices, stock, jobs and reports. No double-entry, no exporting between tools.
Grows with you
Switch on more modules as you scale — same login, same data, one simple bill. You only run the parts of Zulu your business actually needs.
One API for all of it
Every module speaks the same documented REST API — so your team and your AI agent work from one source of truth, with no glue code in between.
Run Support Ticketing on Zulu.
One login, one simple fee, and API access in every plan. Start free — no credit card.