The problem it solves
Support requests scattered across email and phone get dropped, and the next person has no history. Zulu’s support ticketing captures requests in one queue, linked to the customer so context travels with the ticket.
What it does
- Capture support requests as tickets
- Track status through to resolution
- Tie tickets to the customer record and history
Use cases
A software or service provider runs a support queue. A distributor manages account-customer issues. A team keeps a record of every request and how it was resolved.
How it connects
Support links to the CRM so a customer’s tickets sit alongside their quotes, invoices and notes.
For your AI agent
Coming to the API. Target abilities: create tickets, read/update status. Proposed resource: ticket. A natural fit for agent-assisted first response.
Best for
Service providers and account-based businesses that field ongoing customer requests.